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SAO Oregon Training Network
ITIL Training

Position Statement from SAO on ITIL Adoption & Training

Click below to learn more about all the courses we have to offer! Private group classes are available for courses not listed on the OTN course calendar or for scheduling conflicts.

ITIL Staff Awareness
Intended Audience: Tactical and operational personnel & technical managers having little or no experience in ITIL®. Teams planning adoption of practices and wanting familiarity with globally accepted best practices.

ITIL V2 -V3 Bridging
Intended Audience: Holders of the ITIL® Foundation Certificate looking to update their qualifications and knowledge.

ITIL V3 Foundations
Intended Audience: IT Management & Strategic Staff, Consultants, Business Managers, Business Process Owners, Service Providers, System Integrators

IPSR Practitioner
Intended Audience: Operational and technical staff with a desire to adopt recognized best practices and processes within their organization.

IPRC Practitioner
Intended Audience: Operational staff, help desk staff, technical staff and management seeking to improve IT processes, method and practices.

ITIL Service Management
Intended IT senior managers, process owners, project managers, process staff, managers and consultants responsible for implementation of IT Service Management processes.

ITIL Apollo 13: An ITSM Case
Intended Audience: ICT employees, ICT managers, process managers, team managers, and others who want to improve their working processes; Employees requiring (more) ITIL knowledge or experience; Employees who have followed the ITIL Foundation course and want to experience the ITIL processes in practice.

Click here to view the Oregon Training Network Course Calendar.

For more information about the Oregon Training Network, please contact Rachel Kjack at rachel.kjack@sao.org or 503-228-5419.